Customer Service

Our Customer Portal offers a full range of tools to make your job easier.

Need to upgrade your fleet management software? Want to learn how to use a new product or application – or perform a new task? Activate or troubleshoot your hardware? Our Customer Portal offers all this and more, right at your fingertips. The portal includes: quick links to commonly performed tasks searchable by job function; a comprehensive product catalog with easy, online shopping; and a wealth of self-help tools such as online training and a robust knowledge base. Using our intuitive Customer Portal, you can:

• Select the right set of products and applications based on your specific needs
• Order products online and check the status of your order
• Set up a new product or activate a unit
• Troubleshoot a product or process a return
• Learn with easy-to-use online training and webinars
• Stay up-to-date with all relevant Omnitracs products and updates

Network Operations Centers are on the job for you.

Our Network Operations Centers provide a complete data and information routing solution. We currently handle more than 12.5 million data transactions over terrestrial and satellite networks each day with reliable information delivery. Open architecture and compatibility with industry standards for Internet Protocol (IP) and telephony help facilitate integration. We link with your existing systems, hardware, and software.

Fully redundant Network Operations Centers.

• Network Operations Centers in San Diego and Las Vegas provide superior customer service to more than 2,000 customers throughout North America.
• Our six Network Operations Centers deployed worldwide with our partners provide a comparable level of service to our global customers.
• Our Network Operations Centers provide optimal connectivity, speed, and reliability for your wireless computing systems.

Safeguards ensure continuing service.

• Store-and-forward information exchange
• Satellite transponder redundancy
• Fully redundant computer systems

Omnitracs Customer Service Standards

Omnitracs' customer service maintains high standards set forth by the Information Technology Infrastructure Library (ITIL) framework and its commitment to best practices in IT Service Management.

Omnitracs Technical Support Services

Our technical support team is highly trained and proficient, and staffed in-house. We provide 24/7/365 technical support via multiple channels including email, phone, our customer secure website, and chat.