Customer Service

At your service …

At Omnitracs, we believe that not only does your fleet deserve the best that mobile computing has to offer, you also deserve the highest level of customer service. Our trained professionals are on the job 24 hours a day, 7 days a week, 365 days a year monitoring our data network to ensure that you receive superior customer support for our platforms and applications. Now there is more help than ever just a keystroke away! Check out our Customer Portal for the latest information on buying, managing, and using our products and services. At Omnitracs, we deliver technology for the real world, and we stand behind it.

Our Customer Portal offers a full range of tools to make your job easier.

Need to upgrade your fleet management software? Want to learn how to use a new product or application – or perform a new task? Activate or troubleshoot your hardware? Our Customer Portal offers all this and more, right at your fingertips. The portal includes: quick links to commonly performed tasks searchable by job function; a comprehensive product catalog with easy, online shopping; and a wealth of self-help tools such as online training and a robust knowledge base. Using our intuitive Customer Portal, you can:

  • Select the right set of products and applications based on your specific needs
  • Order products online and check the status of your order
  • Set up a new product or activate a unit
  • Troubleshoot a product or process a return
  • Learn with easy-to-use online training and webinars
  • Stay up-to-date with all relevant Omnitracs products and updates

Network Operations Centers are on the job for you.

Our Network Operations Centers provide a complete data and information routing solution. We currently handle more than 25 million data transactions over terrestrial and satellite networks each day with reliable information delivery. Open architecture and compatibility with industry standards for Internet Protocol (IP) and telephony help facilitate integration. We link with your existing systems, hardware, and software.

Fully redundant Network Operations Centers.

  • Network Operations Centers in San Diego and Las Vegas provide superior customer service.
  • Our six Network Operations Centers deployed worldwide with our partners provide a comparable level of service to our global customers.
  • Our Network Operations Centers provide optimal connectivity, speed, and reliability for your wireless computing systems.

Safeguards ensure continuing service.

  • Store-and-forward information exchange
  • Satellite transponder redundancy
  • Fully redundant computer systems

Omnitracs Customer Service Standards

Omnitracs' customer service maintains high standards set forth by the Information Technology Infrastructure Library (ITIL) framework and its commitment to best practices in IT Service Management.

Omnitracs is an ISO 9001 Certified Company

Omnitracs strives to meet best-in-class quality management standards and is proud to be certified by the International Organization for Standardization (ISO) for maintaining ISO 9001 compliance.

Omnitracs Technical Support Services

Our technical support team is highly trained and proficient, and staffed in-house. We provide 24/7/365 technical support via multiple channels including email, phone, our customer secure website, and chat.

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  • Omnitracs customer serivce team earns silver "Stevie" award

    • Omnitracs' Industry Leading Customer Service

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    Our customers share what it's like to work with Omnitracs' industry leading customer service team.

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Leading Customer Service