At Omnitracs, we believe that not only does your fleet deserve the best that mobile computing has to offer, you also deserve the highest level of customer service. Our trained professionals are on the job 24 hours a day, 7 days a week, 365 days a year monitoring our data network to ensure that you receive superior customer support for our platforms and applications. Now there is more help than ever just a keystroke away! Check out our Customer Portal for the latest information on buying, managing, and using our products and services. At Omnitracs, we deliver technology for the real world, and we stand behind it.
Need to upgrade your fleet management software? Want to learn how to use a new product or application – or perform a new task? Activate or troubleshoot your hardware? Our Customer Portal offers all this and more, right at your fingertips. The portal includes: quick links to commonly performed tasks searchable by job function; a comprehensive product catalog with easy, online shopping; and a wealth of self-help tools such as online training and a robust knowledge base. Using our intuitive Customer Portal, you can:
Our Network Operations Centers provide a complete data and information routing solution. We currently handle more than 25 million data transactions over terrestrial and satellite networks each day with reliable information delivery. Open architecture and compatibility with industry standards for Internet Protocol (IP) and telephony help facilitate integration. We link with your existing systems, hardware, and software.
Omnitracs' customer service maintains high standards set forth by the Information Technology Infrastructure Library (ITIL) framework and its commitment to best practices in IT Service Management.
Our technical support team is highly trained and proficient, and staffed in-house. We provide 24/7/365 technical support via multiple channels including email, phone, our customer secure website, and chat.
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