“Where’s my delivery? Or driver?”
Business is increasingly mobile, and in this age of interconnectedness, it follows that customers should expect easy, instantaneous information about delivery and driver status. The question, “Where’s my…” can cost a company thousands of dollars in lost time. Research indicates that a single call about a delivery translates to approximately $19 in customer service representative time. Multiply that by the number of vehicle routes and stops in a day, a week, a year, and the need to provide instant information is crystal clear.