Customer service is at the heart of what we do at Omnitracs. Complementary to the technology solutions we design for fleets, is the 24 hours a day, 7 days a week, 365 days a year team of professionals that supports these applications and platforms to ensure a seamless customer experience. As a team that is generally “behind the scenes,” it’s always a pleasure when I have the opportunity to sing the praises of our customer service team, particularly when we are recognized with an industry accolade. So, I am thrilled to share that Omnitracs has been recognized by the by the American Business Awards with a Silver “Stevie” award for Customer Service Department of the Year—All Industries.
The American Business Awards are the nation’s premier business awards program, and emerging as a finalist this spring from a nomination pool of more than 3,300 organizations of all sizes and virtually every industry, to attaining a spot in the winner’s circle brings a great sense of pride. Specifically, Omnitracs was recognized for its achievements and positive contributions during a period of change for the trucking industry. As the industry shifted to a new set of regulations—governing the driving time for commercial motor vehicle drivers—we anticipated the challenges and undertook a proactive and rigorous course of action to update our technology and manage of our customers’ transition to support full compliance and uninterrupted operations.
Many individuals worked tirelessly during this tenuous time and delivered dedicated service to our customers as they adjusted and became compliant with this very complex regulation and resulting ELD requirements. With our first customer service award earned from the ABA in 2012, this year’s recognition is a testament to our ongoing commitment to delivering innovative products and world-class customer services to help our customers. On behalf of the Omnitracs Customer Service team, thank you to the American Business Awards for this prestigious honor!
Details about The American Business Awards and the list of winners in all categories are available at: http://www.stevieawards.com/pubs/awards/403_2941_24915.cfm.