Exploring the Use of Proactive Notifications
Juggling multiple customers, locations, delivery windows, and pickup times while exceeding expectations can prove highly challenging for less-than-truckload (LTL) companies. And with an increasing number of consumers today — about 50% — calling into your customer service centers to find out when their order or service will arrive, leveraging data to provide exceptional customer service while keeping overhead costs low is a must.
Instantly communicate accurate delivery ETAs and status updates to your customers through proactive notifications. Save time and money on frequent “Where’s my order” calls while improving customer service by knowing the exact location of your assets at any given time, and let your drivers focus on the road.