We're dedicated to providing exceptional customer service.

Omnitracs' support staff includes internally-sourced technical consultants who have extensive experience with our products and solutions. Service is available for all products and platforms 24/7/365.

For support policies and procedures and helpful tips prior to contacting Omnitracs, click below the Omnitracs Product Support Guide:

Product Support Guide

Click below for a listing of certified devices:

Omnitracs Certified Device List

Click below for our cable selection guide:

Cable Selection Site

Go to https://omnitracs.statusdashboard.com for the latest status on our services 

Solera Fleet Technical Support

Email Support:

Product Knowledge Base/Videos:

  • OT1, XRS, ES, Roadnet  – Users can Access the Support & Learning Website via the Help drop-down within the application or via https://kb.omnitracs.com/

Phone:

  • (800) 541-7490 Option 2: For IVG, OT1, XRS, Sylectus technical support
  • (866) 933-9930 for SmartDrive Global Technical Support
  • UK SmartDrive Technical Support:  0800 0470968

Solera Fleet Orders, Returns & Transfers

Orders, Returns & Transfers of Omnitracs Products (M – F  8 am to 6 pm CT)

When to contact?

  • Place an order or check status (Note: not available for customers who purchase from a 3rd Party)
  • Replace faulty equipment (RMA)
  • Transfer units between accounts

Phone: 1 (800) 541 7490 Option 4

Order Management: (M – F  8am to 6pm CT) 

Returns (RMAs): (M – F  8am to 6pm) 

Solera Fleet Customer Success Support

Customer Success (SMB customers only) for US, Canada and SmartDrive accounts

When to contact?

  • General questions about your account
  • How- to questions
  • Questions about your Account,Cables,Unit, Application setup

Email Support:

Solera Fleet Billing

Billing questions or to Pay your bill (M – F  8 am to 5 pm) 

When to Contact?

  • Pay your bill
  • Questions about your invoice

Phone: 1 (800) 541 7490 Option 5

Email:

Accounts Receivable: (M – F 8 am to 5 pm CT) 

SmartDrive Global Parts and Service

US Toll-free: (866) 933-9930 (Option 5)
UK:  0800 0470968 (Option 5)
parts-service@smartdrive.net
Monday – Friday 6:00 AM – 5:00 PM PT