We’re dedicated to providing exceptional customer service.

Omnitracs’ support staff includes internally-sourced technical consultants who have extensive experience with our products and solutions. Service is available for all products and platforms 24/7/365.

For support policies and procedures and helpful tips prior to contacting Omnitracs, click below the Omnitracs Product Support Guide:

Product Support Guide

Click below for a listing of certified devices:

Omnitracs Certified Device List

Go to https://omnitracs.statusdashboard.com for the latest status on our services 

Omnitracs Support


(800) 541-7490

  • Option 1: Automated Resets for IVG units
  • Option 9: Appuyez sur le 9 pour le Francais

Email Support


Omnitracs Technical Support

Technical Support (24/7/365)

When to contact?

  • Technical problems with equipment, applications, or integration


1 (800) 541 7490 Option 2

Omnitracs Customer Success Support

Customer Success for US, Canada and SmartDrive accounts

When to contact?

  • General questions about your account
  • How- to questions
  • Questions about your Account, Unit, Application setup


1 (800) 541 7490 Option 3

Email Support:

Orders, Returns & Transfers

Orders, Returns & Transfers of Omnitracs Products (M – F  8 am to 6 pm CT)

When to contact?

  • Place an order or check status (Note: not available for customers who purchase from a 3rd Party)
  • Replace faulty equipment (RMA)
  • Transfer units between accounts


1 (800) 541 7490 Option 4

Order Management: (M – F  8am to 6pm) 

Returns (RMAs): (M – F  8am to 6pm) 

Omnitracs Billing

Billing questions or to Pay your bill (M – F  8 am to 5 pm) 

When to Contact?

  • Pay your bill
  • Questions about your invoice


1 (800) 541 7490 Option 5

Email Support:

Accounts Receivable: (M – F 8 am to 5 pm CT) 

Omnitracs Sylectus Support


Toll-Free: 1 (888) 795-3288 / SYLECTUS
Local: (519) 972-1272


Sales: sylectus.sales@solera.com

Support: sylectus.techsupport@omnitracs.com

AR/Billing: ar@sylectus.com

Omnitracs México

Clientes Login

Si usted es un cliente y desea iniciar sesión:

Solicite una llamada

Llene esta forma y un ejecutivo de ventas se comunicará con usted a la brevedad:

SmartDrive Global Technical Support

US Toll-free: (866) 933-9930
UK:  0800 0470968

SmartDrive Global Parts and Service

US Toll-free: (866) 933-9930 (Option 5)
UK:  0800 0470968 (Option 5)
Monday – Friday 6:00 AM – 5:00 PM PT